Privacy notice
I. Controller identity and address
Under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPP), Dulcería Carlitos is responsible for processing, using and protecting your personal data. Its published address is Calle 65, Centro Histórico, postal code 97000, Mérida, Yucatán. Privacy enquiries can be made by phone or WhatsApp at 999 575 4577.
II. Personal data collected
The stated categories are your full name; phone number, email and delivery address. The website does not directly collect credit or debit card details. Payments are arranged through third-party payment platforms or direct transfers.
III. Sensitive data
The Spanish notice states that the controller does not collect or process sensitive personal data such as racial origin, health, religious beliefs or sexual preference. It also states that photographs voluntarily supplied for illustration or restoration are securely deleted within a maximum of 30 calendar days after delivery, unless a contract provides otherwise.
IV. Processing purposes
Data is used to answer enquiries, prepare quotes, handle orders, arrange delivery where applicable and meet relevant obligations. It is not used for advertising without informing you and offering the option to object. You may object to secondary purposes by WhatsApp at 999 575 4577.
V. Data transfers
WhatsApp communication uses Meta’s platform. If you accept optional analytics, Google Analytics and Google Tag Manager may receive technical browsing data. Embedded Google maps may communicate technical data when displayed. These platforms have their own policies. Contact data collected for orders is not sold.
VI. Access, rectification, cancellation, objection and withdrawal
You may request access to, correction or cancellation of your data, object to its processing or withdraw consent. Submit a written request at the controller’s address or by WhatsApp at 999 575 4577, proving your identity or that of your legal representative. The Spanish notice states that the controller communicates its decision within a maximum of 20 business days from receipt under the applicable rules.
VII. Cookies and tracking
The site stores browser preferences and temporary navigation data. Google Analytics and Google Tag Manager load only if you accept optional measurement. You can reject it or change your choice through Cookie preferences at the bottom of any page. See the Cookie Policy.
VIII. Updates
The notice may change due to legal requirements or organizational needs. Material changes are announced through a visible publication on dulceriacarlitos.com and take effect when published. This English rendering follows the Spanish notice and does not introduce additional commitments.